1. Support chat
prorm
  • prorm documentation
  • Known test gaps
  • Architecture
  • Core concepts
  • Database types & coverage
  • Getting started
  • Going further
  • compliance
    • Compliance
    • The security toolkit: `prorm audit`
    • Checklists by regulation
    • Declaring personal data
    • Evidence bundles
    • Evidence
    • Frameworks: `@Security`
    • Jurisdictions
    • Platform policies
    • Protecting data
    • The regulation dataset
    • Residency and cross-border transfers
    • Retention & integrity
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  • decorators
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    • Querying a decorated model
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  • diagrams
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  • dialects
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    • Amazon Redshift
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  • guides
    • Access rules and behaviour profiles
    • ArangoDB (AQL)
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    • CLI
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    • Compliance & data protection
    • Connection Pooling & Performance
    • Security in the console
    • Couchbase: structured N1QL queries
    • Data types
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    • Enums and constants
    • Error handling & error types
    • Extensions
    • External fields
    • Foreign data wrappers
    • Graph databases
    • Hooks & lifecycle events
    • Indexes & constraints
    • InfluxDB: structured Flux pipelines
    • klock-errors
    • klock — the `.klock` file
    • Local databases (`prorm db up`)
    • Structured log search — Splunk, Graylog, Papertrail, Sumo Logic
    • Logging
    • Grafana Loki: structured LogQL queries
    • MCP server
    • Migrate — the data transfer subsystem
    • Migrations & Schema Sync
    • Models from an existing database
    • Defining models
    • Multiple databases
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    • Passwords
    • Importing a Prisma schema
    • Structured PromQL and MetricsQL
    • Query firewall
    • QueryInterface
    • Query operators reference
    • Query optimization
    • Composing find options with `pipe()` and `Q`
    • Query safety: the fail-closed WHERE guard
    • Querying
    • Raw Queries & Query Building
    • Read replicas
    • Schema diffing & migration generation
    • Views, triggers & other schema objects
    • Scopes & default scopes
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    • SPARQL / RDF triplestores
    • SQL constants
    • SQL features
    • SQL function builders
    • SQLite advanced features
    • StoreKey — a prod-orm database as the storage
    • Streaming results
    • Terraform
    • Transactions & Isolation Levels
    • Type mapping: legacy and modern
    • TypeScript types
    • Database users, roles & privileges
    • Validation & constraints
    • Virtual & Computed Fields
    • Writing docs
  • javascript
    • prorm in JavaScript
    • Models in JavaScript
    • Querying in JavaScript
    • Relations in JavaScript
  • runbooks
    • Operational runbooks
    • Connection failures
    • Credential rotation
    • Failover
    • Incident checklist
    • Deploying klock v2
    • Migration rollback
  • running-databases
    • Running databases in Docker
    • Running prorm under Bun in Docker
    • Running Cassandra in Docker with prorm
    • Running ClickHouse in Docker with prorm
    • Running CockroachDB in Docker with prorm
    • Running prorm under Deno in Docker
    • Running Elasticsearch in Docker with prorm
    • Running MariaDB in Docker with prorm
    • Running MongoDB in Docker with prorm
  • prorm control plane
    • Introduction
    • Authentication
    • Errors
    • Getting started
      • Service
        • Is it up
        • This description
    • Account
      • Sign-up and verification
        • Create an account
        • Exchange credentials for a token
        • Verify with the emailed code
        • Verify by clicking the emailed link
        • Name the parent or guardian
        • What a consent link is about
        • Give consent for a child's account
        • Ask the parent or guardian again
        • Send a new code and link
      • Family
        • Everyone this account is responsible for
        • One child, in detail
        • Turn a limit on or off
      • Profile
        • Who am I
        • Change the account
        • Every address on the account
        • Add an address
        • Confirm an address with the code mailed to it
        • Mail a fresh code to an unconfirmed address
        • Make an address primary
        • Remove an address
        • What this caller may do
    • Security
      • Sessions
        • Everywhere this account is signed in
        • Sign out everywhere else
        • Sign one out
        • A token for the CLI on a named machine
        • A token for the customer console, from the staff one
        • Park a sign-in for the CLI to collect
        • The CLI collecting its sign-in
        • The team's members' live sessions
        • Sign a member's session out
        • Sign an account out everywhere
        • Everywhere the account is signed in
        • Sign an account's session out
      • Single sign-on
        • Begin a single sign-on
        • The provider's return
        • Link the signed-in account to a team's provider
        • Which team an address signs in to
        • The team's single sign-on, as a member sees it
        • Set the team's OpenID Connect provider up, or change it
        • Remove the provider
        • The team's domain claims and the DNS record each needs
        • Prove a claimed domain
      • MFA and passwords
        • Start enrolling a second factor
        • Prove the app has it
        • Remove the second factor
        • Ask for a reset link
        • Set a new password with the emailed token
      • Klock
        • Open a device-bound klock session
        • Check in, for the next grant
        • Step up the session asking
        • Rotate the device key
        • Freeze a session
        • Unfreeze a session
        • A guest grant
        • The revocation feed
        • The published keyset
        • What this control plane supports
      • Devices
        • Your devices, or a team's
        • Approve a new device's pairing code
        • One device
        • Rename a device
        • Revoke a device
        • Suspend a device
        • Reinstate a suspended device
        • Wipe a device
        • Ask a device to rotate its key
        • The team's members' devices
        • Revoke a member's device
        • An account's devices
        • Revoke an account's device
        • Wipe an account's device
        • The device fleet
      • Access rules and behaviour
        • The access rules that bear on you
        • Add an access rule
        • This request, as the rules see it
        • One access rule
        • Remove an access rule
        • The behaviour profiles that bear on you
        • Add or change a behaviour profile
        • The profile presets
        • Your behaviour findings
        • Acknowledge a finding
        • One behaviour profile
        • Remove a behaviour profile
        • The team's access rules
        • Add a team access rule
        • Remove a team access rule
        • The team's behaviour profiles
        • Add or change a team behaviour profile
        • Remove a team behaviour profile
        • What the team's profiles caught
        • Acknowledge a team finding
      • Recovery and lockdown
        • Ask for a recovery link
        • Recover access with the emailed code
        • Is the account locked down
        • Lock the account down
        • Release a lockdown
        • Lock a member down
        • Release a member's lockdown
      • MCP tokens
        • Make a delegated token for one MCP client
        • The account's delegated tokens
        • Revoke a delegated token
        • What a delegated token may do now
        • Run one MCP tool with a delegated token
        • Run a device-signed MCP tool call relayed by the MCP Worker
      • Kerberos
        • Give the team its own Kerberos realm
        • The team's realm
        • Remove the team's realm
    • Logging and monitoring
      • Audit log
        • What has been done to the account
        • What has happened to this account
        • The account's audit trail
      • Operations
        • Everything that has been asked of this database
        • One, with its steps
        • Stop it
        • Put a failed one back in the queue
        • Every operation, across all accounts
      • Metrics and events
        • Every measurement, for a graph
        • Who did what to it
    • Billing
      • Plans and pricing
        • What the plans allow
        • The rate card
        • What one database would cost
        • What this account is paying for, itemised
      • Subscriptions and invoices
        • What this month's invoice will say
        • What this account is on
        • What it has been charged
        • Start a Stripe Checkout session
        • Open the customer portal
        • Stripe's events
        • Buy more connection pools
      • Team billing
        • The team's billing account
        • What the team has been charged
        • What this month's invoice will say
        • The team's cards
        • Add a card, through a Stripe-hosted setup session
        • Make a card the team's default
        • Remove a card
        • Start the team paying
        • Open the Stripe portal on the team's customer
        • Change the team's plan
        • Who receives the team's bills
        • How the team pays for transfers
    • Support
      • Support chat
        • My conversations
          GET
        • Start a conversation
          POST
        • Every support conversation, open first
          GET
        • A ticket for the socket
          GET
        • One conversation, with who is in it and who is connected
          GET
        • Rename a group; open or close a support conversation
          PATCH
        • The lines, oldest first
          GET
        • Say something
          POST
        • Add somebody
          POST
        • Mark read
          PUT
    • Administration
      • Users
        • Every account
        • One account, with everything hanging off it
        • Grant or revoke admin
        • Verify an account by hand
        • Lock or unlock sign-in
        • Allow or hold provisioning
        • Send the verification mail again
        • Set the plan by hand
      • Platform
        • Every database and store, across all accounts
        • The counts worth putting on a dashboard
      • Staff and permissions
        • What kind of admin the caller is, and which scopes they hold
        • The admin presets
        • Every admin, and the scopes each resolves to
        • Make an account an admin of a kind
        • Change an admin's kind, or a custom admin's scopes
        • Revoke admin
      • Team administration
        • Every team, with its owner and size
        • One team in full — members with their accounts, and projects
        • Hand the team to another member
        • Put an account in the team, active at once
        • Change a member's role
        • Remove a member
      • Assumed identities
        • Assume an identity — act as a customer account
        • The identities the caller holds open
        • End an assumed identity
      • Support inbox
        • The platform's addresses
        • Add a platform address
        • One address, with its counts
        • Change an address's label, routing, or whether it accepts mail
        • Remove an address that holds no mail
        • Make, adopt or repair the address's routing rule
        • Every admin's personal address, made where missing
        • File a raw message, as if it had arrived
        • The inbox
        • One message, whole
        • Mark a message
        • Hand a message to an admin, or take it back
        • Leave an internal note
        • Reply, from the address the message came to
        • What is waiting
    • Databases
      • Databases
        • Data stores
          • Every data store on the account
          • Provision a data store
          • Change a data store that is already running
          • One data store
          • Deprovision it
          • Report what it is using
          • How to reach a data store
        • Connections and credentials
          • The api keys on a database
          • Issue a key
          • Revoke a key
          • The engine users we created
          • Create a user inside the database
          • Give a user a new password
          • Drop a user
          • How the database is reached
          • Set how it is reached
          • Revoke every api key on it
          • How to connect to it
          • The ssh keys that open its bastion
          • Add a key, or have one made
          • The private half of a generated key, once
          • Revoke an ssh key
        • Schema and objects
          • The SQL objects we put in it
          • Create one, and apply it
          • What is in the database, as the engine reports it
          • One table
          • What it would run, without running it
          • Redefine an object in place
          • Drop it
          • The extensions installed in it
        • Migrations
          • A plan compiled to statements, recording nothing
          • The migrations recorded for it
          • Record one
          • Apply everything recorded and not yet run
          • Apply everything pending, oldest version first
        • Lifecycle
          • Grow or shrink it
          • Stop it accepting connections
          • Start it again
          • Move it to another region
        • Backups and replicas
          • Take a backup
          • The backups it has
          • Restore one into it
          • What has been restored into it, and from where
          • Its read copies
          • Add one
        • Policies
          • The catalog
          • One policy
          • What this database is held to
          • Switch a policy on, or change its knobs
          • Switch it off
          • Mark the policies reviewed
          • Evaluate the periodic policies now
          • Who is behind a credential
        • Passwordless
          • The database's passwordless sessions
          • Issue a passwordless session (v1)
          • Revoke a passwordless session
          • Bind a session to a device key
          • Issue a v2 session for a host to bind
          • Redeem an enrolment ticket on the host
          • Check a passwordless credential
          • Run one described query under a passwordless credential
        • Database roles
          • The database's roles
          • Define a role
          • One role
          • Change what a role permits
          • Delete a role, and revoke every key granted it
          • Grant a role, which mints a key
          • Who holds a role
          • The api keys bound to a role
        • Pools
          • A database's connection pools, and how busy each is
          • Open another pool
          • Rename a pool or change its size
          • Close a pool
        • Data plane
          • Run a query against a database
          • Several statements, in order, over one connection
          • Is this database answering
          • What the proxy itself is holding
        • Transfers
          • The strategies this account's tier may use
          • Price a transfer without creating it
          • The account's transfer jobs, newest first
          • Create a transfer job
          • One job, and whether its certificate holds
          • Cancel an unfinished job
          • Start a created job, confirming its price
          • Report a job's status (the runner, or the owner's side of a local run)
        • Every database on the account
        • Provision a database
        • Change a database that is already running
        • One database
        • Deprovision it
        • Read or write it
        • Report what it is using
        • The engines this API will provision
        • Where a managed database can be put
    • Teams
      • Teams
        • Members
          • Who is on it
          • Invite somebody
          • Accept an invitation
          • Change somebody's role
          • Remove somebody
        • Projects
          • The projects a team runs
          • Start one
          • Rename a project, or move its environment
          • Delete a project
          • One project, and what is in it
          • Put a database or store in it
          • What is in a project
          • Take one out
        • The teams this account is on
        • Start one
        • The twelve roles, and what each may do
        • Rename a team
        • Close a team
        • One team
        • Hand the team to somebody else
        • Leave a team
    • Schemas
      • Error
      • ValidationErrors
      • Token
      • PolicyCategory
      • PolicySeverity
      • PolicyAction
      • PolicyTrigger
      • PolicyParam
      • Policy
      • PolicyCatalog
      • PolicyAssignment
      • PolicyOutcome
      • PolicyFiring
      • CredentialTrace
      • Relation
      • Restrictions
      • ChildSummary
      • SignupRequest
      • SigninRequest
      • UpdateMeRequest
      • User
      • Address
      • GeoPoint
      • D1Region
      • Usage
      • UsageReport
      • Resource
      • Database
      • DataStore
      • NewDatabase
      • NewDataStore
      • QueryRequest
      • DatabasePrivilege
      • ApiKey
      • DbUser
      • Access
      • AccessRequest
      • DatabaseObject
      • NewDatabaseObject
      • NewMigration
      • SchemaOperation
      • Migration
      • Operation
      • Session
      • AdminPowers
      • Admin
      • AuditEntry
      • TeamRole
      • Conversation
      • ChatMessage
      • TeamSso
      • Team
      • TeamMember
      • SshKey
      • ConnectionInfo
      • InboxAddress
      • InboxMailbox
      • InboxMessageSummary
      • InboxMessage
      • InboxNote
      • Page
      • Quote
      • Plan
      • ApiError
      • CapabilityRefusal
      • KlockErrorCode
      • PageWindow
      • SessionView
      • KlockStepUpRequest
      • KlockOpenRequest
      • KlockOpenedSession
      • UpdateMeResult
      • CapabilitiesView
      • SessionLimits
      • Device
      • DeviceListed
      • DeviceTeamRef
      • DeviceCommand
      • DeviceAuditLine
      • DeviceActionRequest
      • StaffActionRequest
      • ManagedSession
      • SessionRevoked
      • AccessRule
      • AccessRuleRequest
      • BehaviourProfile
      • BehaviourProfileRequest
      • BehaviourProfileSaved
      • BehaviourFinding
      • BehaviourFindingAck
      • StepUpProof
      • Removed
      • MemberLockdownRequest
      • McpClient
      • McpDelegatedView
      • McpToolCall
      • McpForwardRequest
      • PasswordlessScope
      • RoleScope
      • PasswordlessSession
      • PasswordlessTlsMaterial
      • PasswordlessKerberosMaterial
      • ServiceDeviceKeys
      • ServiceSession
      • DatabaseRole
      • TransferEndpoint
      • TransferJobRequest
      • TransferQuote
      • TransferStrategy
      • TransferJob
      • TransferJobAccess
      • Pool
      • PoolAllowance
      • BillingSubscription
      • Invoice
      • BillingContact
      • PaymentMethod
      • UpcomingCharges
      • TeamBilling
      • TeamKerberosRealm
      • TeamSsoDomain
      • TeamSsoResponse
      • StoreConnection
      • BatchFailure
      • ProxyStatus
  1. Support chat

Every support conversation, open first

GET
/chat/support
Needs the support admin scope.

Request

None

Responses

🟢200
The conversations
This response does not have a body.
🟠403Forbidden
Request Request Example
Shell
JavaScript
Java
Swift
curl --location 'https://api.prod-orm.io/chat/support'
Response Response Example
{
    "error": "string",
    "needs": "project:write",
    "yourCapabilities": [
        "string"
    ]
}
Modified at 2026-10-05 04:04:32
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